TERMS & CONDITIONS

1. ENGAGEMENT

1.1 SERVICE ENGAGEMENT. These terms will apply to all services provided by Lightime Studio ("we", "us", or "our") to you, the client (“you"). We will not accept any variation to these terms and conditions unless specifically agreed in writing. By making a booking, you (and on behalf of your attendees) have agreed to these terms and conditions in full.

1.2 INVOICE. You agree that the package details in the invoice provided are correct, and that we cannot accept responsibility for the extent of the photography services if these details are incorrect or if you choose not to follow the agreed schedule.

2. BOOKINGS & PAYMENTS

2.1 BOOKINGS. All bookings will only be confirmed when a confirmation reply is made by us, and the required deposit amount is made and acknowledged by us. We may make a provisional booking for a photo session, but no booking is guaranteed or reserved (and we will not be bound by any booking) until you have paid the deposit required in full. We reserve the right to refuse any booking for any reason.

2.2 DEPOSIT. A deposit to us will be collected upon confirmation of a photoshoot slot, or for you to secure a promotional package price. This is to fairly compensate us for committing time to provide the services and turning down other potential projects or clients.

2.3 BALANCE. The balance payment shall be paid in full before or at the first photography session. Failure to do so gives us the right to refuse to carry out the full photographic services, which includes carrying out the photoshoot and post-processing of images. No part of any order, including previews, will be delivered until the balance is paid in full in cleared funds.

2.4 METHOD. All payments are to be made to Lightime Studio Pte Ltd via PayNow (UEN: 202337784R). All payments are non-refundable.

3. LIGHTIME STUDIO RESPONSIBILITIES

3.1 COMMITMENT. We agree to provide photography services with reasonable skill and care.

3.2 EQUIPMENT. We will provide the photographic equipment deemed necessary for the purpose of the photoshoot session as set out in the invoice.

3.3 PREMISES. We will prepare the studio premises deemed necessary for the purpose of the photoshoot session as set out in the invoice, this is not applicable for sessions held outside our premises.

3.4 PREP GUIDE. We will provide you a guide designed in-house containing tips and style recommendations for the session.

3.5 TALENT AND TIME. We will deploy the staff deemed necessary for the duration of the photoshoot session as set out in the invoice, and for post-processing of images. We will assign the team member(s) for the photoshoot session on an availability basis, and will ensure that all team members are professionally trained to carry out the photographic services based on our operating standards. You will not be allowed to reschedule the session if the team member(s) assigned for your photoshoot session is not your preferred team member(s).

3.6 SESSION DURATION. The allocated session duration includes buffer time for activities such as outfit changes, settling in, and ensuring a comfortable environment for all participants, especially young children. This buffer is integral to creating a seamless and stress-free experience while allowing us to adapt to the needs and moods of the child or family being photographed.

We reserve the right to determine the flow of the session to ensure a smooth and enjoyable experience. The session will remain focused on capturing high-quality and meaningful moments, rather than adhering strictly to the clock. The session will conclude naturally once all agreed-upon key moments and desired shots have been captured, balancing the session goals with the well-being of participants, particularly young children.

3.7 TERMINATION OF SESSION IN PROGRESS. We reserve the right to terminate a session immediately in the event that you or your attendee(s) are uncooperative, disruptive, or abusive to any of our team member or contractors. In the event that a session is terminated under this clause, your deposit will be forfeited and no rescheduling will be allowed.

3.8 FAILURE TO PERFORM. In the event we are not able to provide services on the agreed date and time due to act of God, other causes beyond the control of the parties, or due to the team member’s illness or an emergency, your session will be rescheduled at a mutually agreed slot within 4 (four) weeks of the original appointment, unless otherwise agreed by both parties in writing.

3.9 FAILURE TO DELIVER. This would only be if absolutely necessary and is not expected to be a possibility: In the event that all or substantially all of the photographs taken during a photo session are lost or destroyed by us, then a replacement photo session will be arranged at no additional cost to you, but you will not have a right to a refund. If photos taken during a photo session are lost or destroyed by you, then you will need to rebook a session and a full fee will be payable (subject to such discount as may be agreed).

4. CLIENT RESPONSIBILITIES

4.1 REQUESTS. If you or your attendee(s) have any particular requirements or requests (e.g. specific types of photograph, props or locations) please let us know in advance of a booking for discussion. In some cases specific requests may require additional payment charged to you.

4.2 ATTENDANCE. You and your attendee(s) agree to attend, on time, the photoshoot session arranged on a mutually agreed date, time, and location. You will be responsible for informing us if you or your attendee(s) are unable to attend the session at least 72 (seventy-two) hours before the agreed slot. Should you or your attendee(s) be unable to attend the session due to unforeseen medical reasons, you will be responsible for informing Lightime Studio at least 24 (twenty-four) hours before the agreed slot. Rescheduling policies are listed below under Section 5.

4.3 ARRIVAL. In the event that you or your attendee(s) arrives late to the session, the amount of time late will be deducted from the time allotted for the session. We will not provide a refund or any other compensation for the time deducted from the session due to you or your attendee(s)' late arrival. Should you or your attendee(s) arrive later than 30 (thirty) minutes from the scheduled slot, we reserve the right to reschedule the photoshoot session for a fee of SGD 200 (two hundred).

4.4 EXPENSES. You will be responsible for any other expenses incurred by us that are necessary for the performance of the services should the location of the photoshoot session be done outside of the studio on-location if requested by you (e.g. entrance fees, permits). A fee of SGD 200 (two hundred) is applicable for a newborn session done outside of our premises on-location, for example, at your home or at a confinement centre.

4.5 LIABILITY. You will be liable for any loss or damage to our equipment if such loss or damage arises as a result of the you or your attendee(s)' negligent or deliberate acts or omissions.

4.6 PETS. If you wish to include pets in the photoshoot, you should inform us in advance before the scheduled session, subject to the Studio Manager’s agreement. Pets who are not toilet trained are required to put on pet diapers or placed in a safe cage. Should the pet dirty or defecate on any of the studio property, including but not limited to studio flooring, equipment, carpets, rugs, props, furniture, you will be liable to cover the associated cleaning costs that includes, but not limited to stain and odour removal. We will provide the necessary invoice or receipt from the cleaning vendor.

4.7 WAIVER. You (on behalf of yourself and any other attendee(s) whose image or recording may be captured during the session) hereby waives all rights and claims, and releases us from any claim or cause of action, whether now known or unknown, relating to the sale, display, licence, use, and exploitation of images pursuant to the services rendered.

4.8 LIABILITY FOR PROVISION OF MAKEUP AND HAIR SERVICES. Lightime Studio and our makeup artist are not, under any circumstances, responsible for any allergic reactions to products used during makeup and hair service. You will be responsible for bringing your own skincare, makeup, and hair products you are comfortable with and notify the team.

4.9 LIABILITY FOR PROVISION OF CAKE. Lightime Studio and our partner bakery are not, under any circumstances, responsible for any allergic reactions to the cake provided. You will be responsible for notifying us of possible allergies and bringing your own cake you are comfortable with.

5. RESCHEDULING POLICY

5.1 UNFORESEEN CIRCUMSTANCES. In the event that you or your attendee(s) are unable to participate in a session on the date agreed upon due to unforeseen circumstances, including but not limited to medical reasons or extended hospital stays due to a medical condition, the session is to be rearranged at a mutually agreed slot within 4 (four) weeks of the original appointment, unless otherwise agreed by both parties in writing. We reserve the right to request for the client to provide documentation to substantiate any claims made that are not within the time frame provided above under Section 4.2 Client Responsibilities - Attendance. We may charge you a rescheduling fee of SGD 200 (two hundred) should the request for rescheduling not be within the time frame provided above under Section 4.2 Client Responsibilities - Attendance.

5.2 INCLEMENT WEATHER (STUDIO). For photoshoot sessions consisting of both an indoor and outdoor component at our premises, if, in our opinion, in the unforeseen circumstances of inclement weather or other adverse conditions preventing the creation of works meeting to our artistic standards, photoshoot sessions are not allowed to be rescheduled in such circumstances. Instead, we will allow the conversion of the outdoor component into an indoor setup and carry out the rest of the duration of the photographic services indoors at our premises.

5.3 INCLEMENT WEATHER (ON LOCATION). For photoshoot sessions held at a separate outdoor location, if, in our opinion, inclement weather or other adverse conditions preventing the creation of works meeting to our artistic standards, an alternative photoshoot location may be discussed, or otherwise allowed to be rescheduled. For this reason, photoshoot sessions are allowed to be rescheduled up to a maximum of two occasions. Any subsequent rescheduling due to inclement weather or other adverse conditions after two occasions, we reserve the rights to reschedule the photoshoot session for a fee of SGD 200 (two hundred).

6. TERM AND TERMINATION

6.1 TERM. The term of this set of terms and conditions shall begin on the invoice date and continue until the date where all final deliverables have been delivered, or the expiration of the photoshoot packages, whichever earlier.

6.2 NO REFUND. All payments made to Lightime Studio are non-refundable.

6.3 TRANSFER. Should you decide not to proceed with the photoshoot with us, you are allowed to transfer the photoshoot package(s) detailed in the invoice to another party. Such transfer should be notified to us at least 60 (sixty) days prior to the scheduled photoshoot date if there is one, or at least 60 (sixty) days prior to the expiration of the package, if a photoshoot date has not been fixed. It is understood that the party taking over the photoshoot package(s) have read and agreed to the terms and conditions listed in this page. Should you wish to transfer the package within 60 (sixty) days prior to the scheduled photoshoot date, or expiration of the package if a photoshoot date has not been fixed, such transfers will be subjected to our agreement. Transfers are strictly not allowed for photoshoot packages consisting of multiple sessions, if at least 1 (one) session has been fulfilled.

7. ARTISTIC RELEASE

7.1 STYLE. You acknowledge and agree that you have reviewed our previous work and portfolio and have a reasonable expectation that we will perform the services in a similar style. We will use our artistic judgement when providing the services, and shall have final say regarding the aesthetic judgement and artistic quality of the services; and any disagreement with our aesthetic judgement or artistic ability are not valid reasons for termination or request of any monies returned. You agree to inform us during the session if any styles or setup is not what you expected. You are considered satisfied with the styles and setup once the session is fulfilled.

7.2 CONSISTENCY. We will use reasonable efforts to ensure that the deliverables are produced in a style consistent with current portfolio, and we will use reasonable efforts to consult with you and incorporate any reasonable suggestions. We will be free to edit and enhance the images as we see fit (but agree not to edit or modify any images in a derogatory or offensive manner). You acknowledge and agree that we are not responsible for the following reasons that are beyond control if you are dissatisfied with the images, including but not limited to facial expressions, hair, wind, baby’s behaviour, and we are not able to offer reshoots or refund in such scenarios.

7.3 CULLING. We reserve the right to delete any images which do not meet our standards, including but not limited to those that are considered to be unnecessary, duplicates, of poor quality, of poor composition, with heads turned, with eyes closed, and these will be permanently removed from archives.

7.4 INAPPROPRIATE IMAGES. We refuse to take or store any photographs which are deemed inappropriate.

7.5 DIRECTIONS. During a photo session, you and your attendee(s) agree to comply with all of our reasonable directions and we will not be subject to detailed instructions from you or your attendee(s) as to how we perform the services (but we will of course consider any requests for specific types of photograph which are made during a session).

8. DELIVERABLES

8.1 RAW FILES. We will not provide raw files or unedited photos under any circumstances as these are not considered to be finished artworks. These files are not for sale either.

8.2 LEAD TIME. Our lead time for deliverables are as follows, unless otherwise informed to you in writing:

Provision of proofed digital images for selection: 3 - 5 (three to five) working days from day of photoshoot
Delivery of edited digital photos: 5 - 7 (five to seven) working days upon confirmation of photo selection from the client
Delivery of retouched digital photos: 7 - 14 (seven to fourteen) working days upon confirmation of retouching scope for each photo
Delivery of physical products: to be advised by us in writing

9. INTELLECTUAL PROPERTY

9.1 OWNERSHIP OF WORK. We will own all intellectual property rights, title, and interest in all of the images taken and finished products. You (on behalf of yourself and any other attendee(s) whose image or recording may be captured during the session) grants us and any of our service providers and partners an exclusive, royalty-free, worldwide, irrevocable, transferable, and sub-licensable licence to use any materials created by you or your attendee(s), during the performance of the services, that may be protected by copyright or any intellectual property rights as part of any images or in connection with the marketing, advertising, or promotion of our services, including in connection with our premises, portfolio, website, or social media, in any format or medium. You acknowledge and affirm that no other person or entity has any rights that may prevent or restrict us from using these images as provided herein.

9.2 LIMITED LICENCE TO CLIENT FOR PERSONAL USE. We grant you an exclusive, limited, irrevocable, royalty-free, non-transferable, and non-sublicensable licence to use finished images for your Personal Use, provided that you do not remove any attribution notices or copyright notices included by us in any images. “Personal Use” includes, but is not limited to, use (i) of photos on your personal social media pages or profiles; (ii) in your personal creations, such as scrapbooks, albums or personal gifts; (iii) in non-commercial physical display; and (iv) in personal communications, such as family electronic messages, newsletter, email, or holiday card. You will not make any other use of the images without prior written consent from us, including but not limited to use of the images for commercial use or sale.

9.3 CREDIT. We authorise you to reproduce the images to use for newspaper announcement, editorial use in magazines or websites, post in any social media platforms such as Facebook, Instagram, and Twitter, print in this manner. In such an event, you shall run a credit for Lightime Studio adjacent to the images.

9.4 INHERENT QUALITIES. You are aware that colour dyes in photographs may fade or discolour over time due to the inherent qualities of dyes, while files saved on the final gallery become inaccessible in the long run. You release us from any liability for any claims whatsoever based upon the deterioration due to such.

10. INDEMNITY AND LIMITATION OF LIABILITY

10.1 INDEMNIFICATION. You agree to indemnify, defend, and hold harmless Lightime Studio and our affiliates, staff, agents and independent contractors, for any injury, property damage, liability, claim or other cause of action arising out of or related to any of the services, images, or physical product(s) we provide to you.

10.2 LIABILITY. We will not be liable to you and your attendee(s) for any property damage or financial loss or for any indirect or consequential loss or damage such as lost profit, lost opportunity, lost bargain, lost reputation or lost savings whether caused by the negligence of our employees or agents or otherwise. We will not be liable to any party other than the person who has made a booking.

10.3 FORCE MAJEURE. Neither party shall be held in breach of or be liable for any delay or non-performance of the services set out in the invoice caused by elements beyond our control including, but not limited to, fire, strike, pandemic, earthquake, industrial disputes, civil disturbances, or any other conditions beyond the reasonable control of the non-performing party which may inhibit or prevent the party from completing in whole or in part of the assignment. If such Force Majeure event persists until the validity of the invoice is due, we shall not be liable for its complete performance of the assignment, and no refund shall be made for any prepaid fees.

10.4 FAILURE TO DELIVER. We shall not be held liable for delays in the delivery of any deliverables due to technological malfunctions, service interruptions that are beyond our control (including as a result of delays in receipt of instructions from the client) and for images captured that fails to meet the specifications set out in the invoice due to the actions of you or your participant(s) at the session that are beyond our control.

10.5 MAXIMUM LIABILITY. Notwithstanding anything to the contrary, you agree that our maximum liability arising out of or related to the services or the deliverables shall not exceed the total fees payable set out in the invoice.

10.6 SEVERABILITY. If any provision of this set of terms is determined to be illegal, invalid or unenforceable, in whole or in part, by an arbitrator or any court of competent jurisdiction, that provision or part thereof will be severed and the remaining part of such provision and all other provisions will continue in full force and effect.

10.7 ENFORCEMENT. Failure by either party to enforce at any time or for any period any one or more of the terms or conditions of this agreement shall not be a waiver of them or the right at any time subsequently to enforce all terms and conditions of this agreement.

11. PERSONAL DATA/ DATA PROTECTION NOTICE

11.1 INTRODUCTION. Lightime Studio is committed to ensuring that your privacy is protected. Your personal data is collected in accordance with applicable laws and regulations.

11.2 DATA PROTECTION NOTICE. This Data Protection Notice ("Notice") sets out the basis which Lightime Studio ("we", "us", or "our") may collect, use, disclose, or otherwise process personal data of our clients in accordance with the Personal Data Protection Act ("PDPA"). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose, or process personal data for our purposes.

11.3 PERSONAL DATA. As used in this Notice: "client" means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods and services by us; and "personal data" means data, whether true or not, about a client who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and contact information such as your mobile number, e-mail address, gender, date of birth, photographs and other audio-visual information. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

11.4 COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA. We may collect and use your personal data for any or all of the following purposes:

(a) Performing obligations in the course of, or in connection with our provision of the goods and/or services requested by you;

(b) Verifying your identity;

(d) Managing your relationship with us;

(e) Processing payment or credit transactions;

(f) Sending you marketing information about our goods or services, including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes, and other promotions;

(g) Any other purposes for which you have provided the information;

(h) Any other incidental business purposes related to, or in collection with the above.

11.5. WITHDRAWING YOUR CONSENT. The consent that you provide for the collection, use, and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using, and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing to us via email at hello@lightimestudio.com.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

Terms and Conditions last updated 2 January 2025.